Customer

Network contract

A network contract is required to use gas. You must conclude a network contract with the distribution system operator in your area.

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Taxes

Excise duty is taxed on natural gas when it is used as for heating, i.e. when it is used to produce heat (the purpose of the heat production – heating of buildings, for technological processes, etc. – is irrelevant).

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Energy content of fuel

The amount of gas consumed by the customer in cubic metres (m3) is converted into kilowatt-hours (kWh) in accordance with the methodology set out in the Network Code for the operation of the gas market.

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Consumption data

The customer has the right to access the consumption data of the customer installation via the network operator’s website and, if the customer so requests, the network operator forwards the consumption data of the customer installation to the customer in accordance with the procedure provided for in legislation.

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